Overview
Responsible for providing technical support in the installation, operation and maintenance of computer and network systems for users throughout the healthcare system. Provide end-user support and training to all other facility departments. Perform other duties as assigned.
OSHA Bloodborne Pathogens Class III.
Job Qualifications
- Education: High school graduate. College degree or training and certification(s) in Information Technology or related field preferred.
- Personal job-related skills: Strong working knowledge of personal computers, Microsoft Windows operating systems and Microsoft Office applications such as Word and Excel. Knowledge of operation and troubleshooting of both local area network and current server operating systems. .
- Licensure, registry or certification: None
- Prior Work Experience: Three years of experience in a technology field. Applicable technical training and be substituted for experience. Experience in the healthcare field preferred.
- Technical Training: None Required.
- Physical and Mental Requirements: Duties of the position require intermittent walking, sitting and standing. Some bending, stooping and reaching is required with the lifting of items up to a weight of 50 pounds. Ability to comprehend and follow routine written and oral instructions. Strong verbal and written communication skills. Ability to travel frequently to offsite clinic locations and occasionally for training, seminars, or as otherwise needed.
Essential Duties and Responsibilities:
- Install and maintain computer hardware, software, peripherals and network infrastructure.
- Setup network user accounts and maintain necessary security.
- Recommend changes to improve systems and configurations.
- Develop and lead structured end user training including implementation training, new and ongoing employee and provider training, and updates for new system enhancements.
- Assist other Information Technology staff in troubleshooting technical issues.
- Excellent communication skills and have experience working effectively with physicians, clinicians, and other support staff.
- Successfully provide application helpdesk support to answer questions and resolve end user issues.
- Ability to think independently and exercise judgment when making decisions.
- Ability to be both a team player and team leader.
- Ability to work under pressure and meet project deadlines.
- Assist in compiling necessary data for reporting purposes.
- Assists with other projects and duties as assigned by management.
- Ability to be on call, work occasional weekends, evenings, nights and early hours to accommodate facility needs
- Assist with planning, research and acquisition of hardware and software systems.
- Strong organizational skills and attention to details.
Other Significant Requirements:
- Maintains confidentiality while working with confidential matters on a daily basis.
- Adheres to Hamilton Healthcare System’s Behavioral Standards.
- Emulates the customer service expectations for Accountability, Respect, Integrity, Service, and Excellence.
- Maintains HIPPA compliance at all times.
- Abides by the Hamilton Healthcare System Personnel Policy and Employee Handbook.
- Performs all other duties as assigned.
Benefits offered
- Paid time off
- Health insurance
- Dental insurance
- Healthcare spending or reimbursement accounts such as HSAs or FSAs
- Other types of insurance
- Retirement benefits or accounts
- Education assistance or tuition reimbursement
- Gym memberships or discounts
- Employee discounts
Location
Hamilton General Hospital
