Non Discriminatory Policy

Hamilton Healthcare System does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity).

Hamilton Healthcare System:

• • Provides free aids and services to people with disabilities to communicate effectively with us.
  • Provides free language services to people whose primary language is not English.
  • If you need these services, contact Patient Access Department at 254-386-1771

If you believe that Hamilton Healthcare System has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity), you can file a grievance with:

• • Chief Administrative Officer
  • 400 N. Brown, Hamilton, Texas, 76531
  • Phone: 254-386-1988
  • Fax: 254-386-5173
  • [email protected]

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, T. Karasek, MSN, RN, Chief Administrative Officer is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

• • U.S. Department of Health and Human Services
  • 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201
  • 1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at https://www.hhs.gov/ocr/office/file/index.html.