Department
Eye Care
Job Summary
Serves as registration clerk for Eye Care. Oversees the daily workflow for office duties as assigned. Processes and files registration records and acts as liaison with patient family members or responsible party. Performs and assists with scheduling appointments, referrals, medical records, filing, scanning, and verifying charges. Performs duties involved in receiving payments from patients, accounting for and depositing payments and assuring payment information is reflected on patients’ accounts. Answers multi-line telephone using departmental procedures in routing and transferring calls. Prepares and assists with reports and data collection as assigned. Reports to Patient Access Manager. OSHA Bloodborne Pathogens Class III.
Job Qualifications
- Education: High School or equivalent
- Personal job-related skills: Effective oral and written communication skills.
- Licensure, registry or certification: None Required
- Prior Work Experience: One year in a medical clinic environment
- Technical Training: None required
- Physical and Mental Requirements: Duties of position require intermittent walking, sitting, standing and lifting up to 40 pounds.
Essential Duties and Responsibilities
- Coordinates the day-to-day activities of Hamilton General Hospital assigned outpatient service departments
- Schedules, greets, registers and instructs patients for appointments in a friendly and courteous manner.
- Processes referrals including verifying appropriate referral components and understanding patient benefit coverage.
- Schedules patients for appointments
- Manages appointment schedule for outpatient departments to accommodate department staffing and patient needs
- Obtains authorizations for plan of care once evaluations are complete.
- Processes patient for registration
- Secures necessary information from patients or responsible parties
- Obtains consent signatures for appointment and testing
- Secures required deposit or insurance information
- Obtains and updates insurance information, verifies coverage and pre-certifies patients if necessary
- Verifies co-insurance and collects deductibles.
- Reviews past records for delinquent accounts and refers matter to supervisor if necessary.
- Makes an appropriate financial arrangement if patient is not insured.
- Prepares reports and maintains files as directed
- Prepares report of daily transactions and other periodic reports as directed.
- Assists with entering departmental charges within 72 hours.
- Performs scanning into Cerner to meet documentation requirements.
- Participates in the Hamilton Healthcare System-wide QAPI program
- Understands clinical quality measures relevant to assigned departments
- Ensures documentation for for quality measures is performed & submitted by due date each month.
Other Significant Requirements
- Consistently maintains confidentiality of patient records
- Adheres to and supports organizational policy and procedures
- Demonstrates courteous, compassionate and efficient service to our customers, both internal and external
- Works cooperatively, effectively and respectfully with others.
- Represents the organization in a professional manner at all times.
- Performs other position-appropriate duties as required in a competent, professional and courteous manner
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
